Privacy Policy

Miles Paul Cooper Privacy Policy

We respect your privacy and are committed to protecting your personal data.  This privacy policy will explain how we use the personal data we collect from you when you use our services, make a purchase, or visit milespaulcooper.com.

Topics:

1. What data we collect
2. How we collect your data
3. Lawful bases
4. How we use your data
5. Children's data
6. How we store your data
7. Your data protection rights
8. Cookies overview
9. What types of cookies we use
10. How to manage cookies
11. Third party websites and links
12. How to contact us
13. How to contact the appropriate authority
14. Changes to our privacy policy

 1. What data we collect

Miles Paul Cooper collects the following data:

  • Basic contact details including your name, address, phone number, and email.
  • Order information including your name, billing address, delivery address, payment confirmation, email address, and phone number.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through our contact page (milespaulcooper.com/contact).

 

2. How we collect your data

You directly provide us with most of the data we collect. We collect data and process data when you:

  • Place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our social media platforms or via email.
  • Use or view our website via your browser’s cookies.
  • Submit a comment or question via our contact page (milespaulcooper.com/contact).

We may also receive your data indirectly from the following sources:

  • Companies who support our site and services, such as Big Cartel who are our e-commerce platform provider.
  • Our payment processors, such as PayPal and Stripe. These third parties collect payment information (e.g. bank account, credit or debit card information, billing address) to process your payment. This allows us to fulfil your orders and provide you with products or services you have requested, in order to perform our contract with you.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see section 11 below.


3. Lawful bases

Our lawful bases for collecting or using personal information to provide products and services are:

  • Contract - the processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract. For example, this can include the exchange of goods or services for payment or providing a quote.
  • Legitimate interest - the processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests. For example, this can include responding to communications from you or providing customer support.

4. How we use your data

We collect your data so that we can:

  • Provide products and services - We use your personal information to provide you with the products and services in order to perform our contract with you, including to process your payments, fulfil your orders, to send notifications to you related to your purchases, returns, exchanges or other transactions, to arrange for delivery, facilitate any returns and exchanges and to enable you to post reviews.
  • Communicate with you - We use your personal information to provide you with customer support and improve our services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

5. Children's data

Our website and services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.


6. How we store your data

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to provide the services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

For example, we need to keep a record of any customer relationship we may have with you by retaining some information that confirms that the relationship existed, that it has ended, and relevant details of the relationship.

In particular, we retain a permanent record of products, services, and communications that have been provided by us and relevant personal data of the person associated with said products, services, or communications.

This includes:

  • Basic contact information provided by you, such as, name and email address
  • Details of the products, services, or communications provided and the date on which they were provided.

We securely store your data on an offline hard drive.

We will keep other personal data including billing and delivery addresses and phone numbers for one year after the most recent purchase or communication. Once this time period has expired, we will permanently delete this data.

We will never store payment information, as all payments are handled by our third party payment processors, such as PayPal and Stripe.


7. Your data protection rights

Miles Paul Cooper would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to be informed - You have the right to be informed about the collection and use of your personal data.
  • The right to access - You have the right to access and receive a copy of your personal data, and other supplementary information.
  • The right to rectification - You have the right to have inaccurate personal data rectified, or completed if it is incomplete.
  • The right to erasure - You have the right to have your personal data erased.
  • The right to restrict processing - You have the right to request the restriction or suppression of your personal data.
  • The right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
  • The right to data portability - You have the right to obtain and reuse your personal data for your own purposes across different services.

You may exercise any of these rights wherever indicated on our website or by contacting us using the contact details provided in section 12 below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorised them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.


8. Cookies overview

Most websites us cookies or similar technologies. Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

For further information, visit https://allaboutcookies.org/.


9. What types of cookies we use

Miles Paul Cooper uses cookies in a range of ways to improve your experience on our website. Cookies can be "Persistent" or "Session" cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while Session cookies are deleted as soon as you close your web browser.

We use both session and persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies

Type: Session Cookies

Administered by: Us

Purpose: These cookies are essential to provide you with services available through the website and to enable you to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services.

  • Functionality Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These cookies allow us to remember choices you make when you use the website, such as remembering your login details or language preference. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the website.

When you visit our site, open or click on emails we send you, or interact with our services or advertisements, we, or third parties we work with, may automatically collect certain information using such cookies or similar technologies. Please see section 10 below for more information on how to disable or delete cookies.


10. How to manage cookies

If you prefer to avoid the use of cookies on the website, first you must disable the use of cookies in your browser and then delete the cookies saved in your browser associated with this website. You may use this option for preventing the use of cookies at any time.

If you do not accept our cookies, you may experience some inconvenience in your use of the website and some features may not function properly.

If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the official help pages of your web browser for more information.

 
11. Third party websites and links

Miles Paul Cooper may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators.


12. How to contact us

If you have any questions about Miles Paul Cooper’s privacy policy, the data we hold on you, or you would like to exercise any of your data protection rights, please do not hesitate to contact us.

Email us at: [email protected]

Visit our contact page: milespaulcooper.com/contact


13. How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Miles Paul Cooper has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

14. Changes to our privacy policy

Miles Paul Cooper keeps this privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 29th July 2024.