Delivery
We endeavour to complete and dispatch orders in a timely manner whilst ensuring the quality of finished products, however, there can be lead times associated with the finishing process depending on the nature of the product.
All giclée prints are produced to order by a professional printing service and we order the frames from a professional manufacturer. The prints and frames are sent here to the studio first for signing and fitting, before being dispatched. All frames for original paintings are handmade to order here in the studio before the painting is fitted and hanging fixtures attached. Therefore, please take these factors into consideration and allow sufficient time when making a purchase.
Estimated dispatch and delivery times are displayed below for each product type. Dispatch time refers to the time taken for the order to be fulfilled, packaged, and prepared for sending, while delivery time refers to the further time taken by the courier or postal service to deliver the order. Please note that these are indicative only and may be subject to change:
Item: Dispatch Time: Delivery Time:
Unframed Print 5 - 7 business days 1 - 2 business days
Framed Print 5 - 7 business days 1 - 2 business days
Unframed Original 5 - 7 business days 1 - 2 business days
Framed Original 10 - 15 business days 1 - 2 business days
Commission 6 - 10 weeks 1 - 2 business days
Once your order is complete, you will receive a confirmation email informing you that your package has been dispatched.
We offer FREE UK delivery on all our products.
All international delivery fees are based on your location and the item(s) ordered. If you order multiple items in one transaction, the delivery fees will be calculated based on the largest or heaviest item in your order.
Please make sure your address is complete and correct when placing an order, to ensure all packages are delivered to the correct location. We will always endeavour to ensure your package reaches you safely, however, we unfortunately can not take responsibility for any packages lost due to incorrect address information. If a package is returned to us due to incorrect address information, but you still wish to receive your item(s), there may be additional charges for any return and redelivery fees. If a package is returned and you no longer wish to receive your item(s) you will be refunded for your order minus any return delivery fees incurred.
Returns
Customer satisfaction is of utmost importance to us, and we have a 30 day no quibble cancellation and returns policy. If you would like to return any item(s) in your order for any reason, please request a return within 30 days of receiving your order.
In order to be eligible for a return, all items must be in the same condition you received them, complete with any certification. Please keep hold of all packaging and, if possible, return any item(s) in the original box. Proof of purchase will also be required, for example, a physical or electronic receipt or confirmation email.
To request a return, please contact us at [email protected] or via our contacts page (milespaulcooper.com/contact) and we will send you further instructions on how to prepare and send your package. Please do not send any item(s) back without first notifying us.
Unless any item(s) in the order are defective, damaged, or incorrect, please note that you will be responsible for sending the return package including any fees associated with returning the item(s).
Exchanges
The easiest way to exchange any items(s) in your order is to request a return for the item(s) you have, and once the return is accepted, make a separate purchase for the new item(s). All of the above provisions associated with returns are applicable to exchanged items.
Damages and issues
Upon receipt of you order please inspect your item(s) and contact us immediately if any item(s) are defective, damaged, or incorrect. We will endeavour to correct any issue through either replacement, refund, or exchange.
Exceptions and non-returnable items
Please note that while we always endeavour to satisfy the needs of the customer, certain types of items may not be eligible to be returned. This can include custom products, special orders, and commissions. Please get in touch if you have questions or concerns about your specific item and any enquiries will be reviewed on an individual basis.
Sale items
Unfortunately, we cannot offer refunds on sale items, however, they may be eligible for exchange.
Refunds
You will receive notification once we have received and inspected any returned item(s). If approved, you will be refunded to your original payment method within 10 business days. Please note that it can take some time for your bank or credit card company to process the refund before it will be visible on your statement.
If you have not received a refund after more than 15 business days, following the approval of your return, please contact us at [email protected].